Returpack (we/us) cares about your personal integrity, and in this privacy policy, we describe how we handle personal data. We also describe the rights you have under the General Data Protection Regulation (GDPR) and how you can exercise them.
\nReturpack-Burk Svenska AB with organization number 556218-9117 is responsible for the processing described, and if you have any questions, you can always contact us at dataskydd@returpack.se.
\nWe collect the information that you provide to us. You can provide us with information about yourself in several ways, such as when you register on our website, contact us, or use any other of our services.
\nIn this section, you can get an overview description of the personal data processing we perform. In the section \"The personal data processing we perform,\" there is more detailed information about each personal data processing.
\nWe process personal data in various contexts. For example, we need to process personal data to administer deposit refunds. Another example is that we process personal data for contacts at, for example, shops, cafes, and transporters to administer deposit handling and transportation.
\nPersonal data is only stored for as long as necessary to fulfill the purposes for which the data was collected. We may retain the data longer if required by law.
\nWe may share personal data with our other companies or providers of IT infrastructure. We may provide necessary information to authorities such as the Swedish Tax Agency if requested and if we are required to do so by law.
\nFor producers, importers, and transporters, a creditworthiness assessment is made when applying to use the deposit system. In such cases, the organization number is shared with the credit reporting company, which confirms identity and address and conducts the creditworthiness assessment.
\nWe always strive to process personal data within the EU/EEA. In some situations, personal data may be shared with recipients, such as system providers, in countries outside the EU/EEA. In such cases, we ensure that there is an adequate level of protection for the personal data during the transfer or that appropriate safeguards have been taken according to applicable legislation.
\nIf you want more information, such as the safeguards taken, you are welcome to contact us at dataskydd@returpack.se
\nPurpose - To enable the payment of deposits.
\nPersonal data we process - When registering on the website, you provide: Name, address, email address, telephone number and bank account number. SEB processes the deposit payment.
\nLegal basis for processing - Agreement
\nRecipients of the personal data - SEB - The personal data is transferred to SEB. SEB is responsible for the personal data processing they perform.
\nStorage period - We store the personal data for as long as you are an active user. Inactive profiles are deleted after 3 years.
\nPurpose - To enable the payment of deposits.
\nPersonal data we process - In cases where you choose payment via Swish, you provide your social security number and your telephone number, which is transferred to Swish.
\nLegal basis for processing - Agreement
\nRecipients of the personal data - Swish - Social security number and telephone numbers are transferred to Swish. Swish and SEB are responsible for the personal data processing they perform.
\nStorage period - We store the personal data for as long as you are an active user. Inactive profiles are deleted after 3 years.
\nPurpose - To fulfill obligations under the law (the Accounting Act), we need to retain payment documentation.
\nPersonal data we process - Bank account number
\nLegal basis for processing - Legal obligation
\nRecipients of the personal data -
\nStorage period - The current year plus 7 years according to the Accounting Act.
\nPurpose - To administer deposit handling, we process personal data of contact persons at stores, cafes, restaurants, and associations.
\nPersonal data we process - Name, telephone number, and email address
\nLegal basis for processing - Balance of interests. The processing is necessary to fulfill the legitimate interest of administering deposit handling.
\nRecipients of the personal data - IT system provider (data processor).
\nStorage period - Personal data is updated continuously upon changes in contact person and deleted when/if the customer is deleted. For inactive customers, the contact person is deleted after 2 years.
\nPurpose - Producers and importers must be connected to the deposit system, and articles to be included in the deposit system must be reported. We need to process personal data of contacts at producers and importers to administer deposit handling.
\nPersonal data we process - Name, telephone number, and email address
\nLegal basis for processing - Balance of interests. The processing is necessary to fulfill the legitimate interest of administering deposit handling.
\nRecipients of the personal data - IT system provider (data processor).
\nStorage period - Personal data is updated continuously upon changes in contact person and deleted when/if the producer/importer is deleted.
\nPurpose - To be able to deliver ordered products.
\nPersonal data we process - Name, telephone number, address, email address
\nLegal basis for processing - Agreement or balance of interests. The processing is necessary to fulfill the legitimate interest of administering orders and payments.
\nRecipients of the personal data - SVEA - Handles the payment. SVEA is responsible for the personal data processing they perform. Supplier shipping the order (data processor). Supplier managing and developing the webshop (data processor).
\nStorage period -
\nPurpose - Contact information for contact persons at transporters and drivers is processed to administer transportation of deposits.
\nPersonal data we process - Name, telephone number, and email address
\nLegal basis for processing - Balance of interests. The processing is necessary to fulfill the legitimate interest of administering transportation.
\nRecipients of the personal data - IT system provider (data processor).
\nStorage period - Personal data is updated continuously upon changes in contact person/driver and deleted when/if the agreement ends.
\nPurpose - Administer contracts and sale of materials.
\nPersonal data we process - Name, telephone number, and email address
\nLegal basis for processing - Balance of interests. The processing is necessary to fulfill the legitimate interest of administering material sales.
\nRecipients of the personal data - IT system provider (data processor).
\nStorage period - Personal data is updated continuously upon changes and deleted when/if the agreement ends.
\nPurpose - Contact support for deposit machine providers in case of errors.
\nPersonal data we process - Name, telephone number, and email address
\nLegal basis for processing - Balance of interests. The processing is necessary to fulfill the legitimate interest of handling errors on deposit machines.
\nRecipients of the personal data - IT system provider (data processor).
\nStorage period - Personal data is updated continuously upon changes and deleted when/if the agreement ends.
\nPurpose - For marketing our business and organizing competitions.
\nPersonal data we process - Name, email, image, audio, video
\nLegal basis for processing - Consent
\nRecipients of the personal data - Providers in advertising, media, and communication (data processor)
\nStorage period - As long as marketing activity is ongoing or competition is completed.
\nPurpose - Certain gates and entrances are monitored by cameras to prevent vandalism and ensure evidence in case of burglary and vandalism.
\nPersonal data we process - Video material
\nLegal basis for processing - Balance of interests. The processing is necessary to fulfill the legitimate interest of camera surveillance of the facility.
\nRecipients of the personal data -
\nStorage period - 30 days.
\nPurpose - The purpose is to get an overview of the amount of goods in bulk storage.
\nPersonal data we process - Video material and still images
\nLegal basis for processing - Balance of interests. The processing is necessary to fulfill the legitimate interest of camera surveillance of the intermediate storage.
\nRecipients of the personal data -
\nStorage period - The camera image is updated approximately every 5 minutes and is not stored thereafter.
\nWe use cookies on our web services: Here you can read more about how we use cookies.
\nYou have several rights under the General Data Protection Regulation. The rights you have depend on the legal basis for the processing of personal data. Below is a description of the rights:
\nRight to information – As a registered person, you have the right to receive information about how we process your personal data. We inform you through this information and by answering questions from you.
\nRight to access (record extract) – As a registered person, you have the right to confirm whether we process personal data about you, and you have the right to access the personal data and certain information about the processing.
\nRight to rectification – As a registered person, you have the right to have incorrect personal data about you corrected, and you have the right to supplement incomplete information.
\nRight to erasure – As a registered person, you have in some extent the right to have your personal data erased without undue delay. The right to erasure does not apply if the processing is necessary for the exercise of the right to freedom of expression and information, to comply with a legal obligation that requires processing under Union law or the national law of a Member State to which we are subject, or to establish, exercise or defend legal claims. The right to erasure may, depending on the basis of your request, also be limited if the data are still necessary for the purpose or if there are overriding legitimate grounds for the processing than for your right to erasure under Article 21.1 GDPR.
\nRight to restriction of processing – As a registered person, you have the right to request that processing be restricted if you contest the accuracy of the data, if the processing is unlawful, if the data are no longer needed for the purposes but you need them to establish, exercise or defend legal claims. The right also applies pending verification of whose interests prevail, if you have objected to processing in accordance with Article 21.1 GDPR.
\nRight to object – As a registered person, you have the right to object to processing based on public interest, exercise of public authority, or legitimate interest. In such a situation, processing ceases unless there are compelling legitimate grounds for the processing that override your interests or if the purpose of the processing is to establish, exercise or defend legal claims.
\nRight to data portability – As a registered person, you have in certain cases the right to receive data you have provided to us and to have the data transferred to another data controller. The right exists when we process personal data automatically and with your consent or based on a contract.
\nRight to lodge a complaint – As a registered person, you have the right to lodge a complaint with the supervisory authority if you believe that the processing is in violation of the General Data Protection Regulation. The supervisory authority for our processing of your personal data is the Swedish Data Protection Authority.
\nYou can read more about your rights on the Swedish Data Protection Authority's website.
\nContact us at dataskydd@returpack.se if you want to exercise any of your rights.
\nYou can always contact us with questions about privacy and data protection by sending an email to dataskydd@returpack.se.
\nThis privacy policy was last updated on 2024-04-24.
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\n","inlineContent":null,"content":null},{"html":null,"inlineContent":null,"content":{"type":"ButtonLinkBlock","linkable":null,"text":"privacy policy","title":null,"buttonClass":"LINK","videoUrl":null,"includedFeature":null,"link":null,"externalLink":null,"documentLink":null,"popupContent":{"fragments":[{"html":"Returpack protects your privacy and this privacy policy explains how we collect and use your personal information. It also describes your rights against us and how you can enforce them. You can always contact us with questions about privacy and data protection by sending an e-mail to dataskydd@returpack.se.
\nBy using Returpack's services, you accept our privacy policy and our processing of your personal data. It is important that you read and understand our privacy policy before using our services.
\nWe collect the information you provide to us. You can directly or indirectly provide us with information about yourself in a number of different ways, such as when you register on our website, contact us or use another of Returpack's services where you provide personal information.
\nCategories of personal data: Name, adress, e-mail, phone number, account number.
\nPurpose: To be able to pay the deposit.
\nLegal basis: Consent.
\nCategories of personal data: Name, e-mail, phone number.
\nPurpose: To administer the deposit system.
\nLegal basis: Pursuance of agreement.
\nCategories of personal data: Information on how to interact with Returpack. How you use our services, including page response time, download errors, how you reached and left the service.
\nDevice information - e.g. IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.
\nGeographical information - your geographical location.
\nPurpose: To improve user experience and content, navigation and structure.
\nLegal basis: Balancing of interests.
\nCategories of personal data: Name, photos, sounds, films.
\nPurpose: To administer marketing activities such as contests and prizes etc.
\nLegal basis: Consent.
\nCategories of personal data: Filming of gates and entrances to Returpack.
\nPurpose: Shell protection and vandalism.
\nLegal basis: Balancing of interests.
\nCategories of personal data: Sequence images of materials at the transport warehouse.
\nPurpose: Monitoring of stock levels.
\nLegal basis: Balancing of interests.
\nYour personal information will only be stored for as long as there is a need to save it for the purposes for which the information was collected in accordance with this Privacy Policy. Returpack may save the information longer if necessary to comply with legal requirements or to safeguard Returpack's legal interests, e.g. whether a legal process is underway.
\nReturpack may disclose your information to third parties, such as to Returpack's other companies and other partners such as suppliers of IT infrastructure.
\nYour personal information may be shared with credit reporting companies and providers of similar services for the purpose of assessing your creditworthiness when you apply to use the return system, as well as to confirm your identity and address.
\nReturpack may provide necessary information to authorities such as the Swedish Data Inspectorate, the Swedish Tax Agency or other authorities if we are obliged to do so by law or if you have approved that we do so.
\nWe always strive to process your data within the EU/EEA. However, in some situations data may be transferred to, and processed in, countries outside the EU/EEA by the supplier or their subcontractors. As Returpack is determined to always protect your data, we will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection offered within the EU/EES.
\nFurthermore, you have the right to request that the processing of your personal data be restricted, to exercise your right to data portability, and to object to the processing of the personal data. In that case, please contact Returpack at the contact address given below.
\nYou also have the right to lodge a complaint with the Data Inspectorate at any time if you believe that your personal data is being processed in violation of applicable personal data legislation.
\nWe use cookies and similar tracking techniques to deliver a tailored experience of our web services.
\n\nWithin the Returpack Group, Returpack-Burk Svenska AB acts with organization number 556218-9117 as a representative for the personal data responsibility regarding all the Group's companies.
\nWelcome with your questions about data protection and personal data or if you want to request an extract of your personal data. You can always reach us at dataskydd@returpack.se.
\nReturpack-BURK Svenska AB is responsible for the processing of your personal data as above and complies with Swedish data protection legislation.
\nThis privacy policy was last updated on 2019-10-07.
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